Shipping & Returns.
Last updated: January 2026
Every print from York Adventures is made to order — individually produced from the original high-resolution file once you place your order, then carefully inspected and packed before it ships. Because each piece is custom, please review the production and returns details below.
Production & delivery times
Prints are made to order, so total delivery time is production time plus transit time:
- Production: typically 3–7 business days, depending on size and finish.
- Domestic transit: generally 3–7 business days after production.
- International transit: generally 7–21 business days, plus any customs handling.
Larger or framed pieces may take longer. These are estimates, not guarantees, and can vary with carrier conditions and seasonal volume.
Shipping methods & areas
Prints ship in protective, rigid packaging via tracked courier or postal services. We ship within the United States and to most international destinations. Shipping costs are calculated at checkout based on size and destination. Any import duties, taxes, or customs fees on international orders are the responsibility of the recipient.
Order tracking
Once your order ships, we’ll email a confirmation with a tracking number where the carrier provides one. If you have an account, you can also check your order status there. If tracking hasn’t updated after a few days, contact us and we’ll look into it.
Damaged in transit
We pack every print to survive shipping, but accidents happen. If your order arrives damaged, email us at hello@yorkadventures.com within 14 days of delivery with your order number and clear photos of the damaged item and packaging. We’ll arrange a free replacement or a full refund — your choice.
Returns & refunds
Because prints are custom made to order, we generally cannot accept returns or offer refunds for buyer’s remorse, incorrect size selection, or change of mind. We will, however, make it right in these cases:
- The item arrived damaged or defective.
- We made an error — the wrong size, finish, or image was produced.
- Your order never arrived and tracking confirms it was lost in transit.
Approved replacements and refunds are processed to your original payment method. If you spot a problem with your order, reach out as soon as possible and we’ll resolve it.
Contact us
Questions about an order, shipping, or a return? Email hello@yorkadventures.com or visit our contact page.